Returns

At KSANS PAREIL, our top priority is the health and well-being of our clients, teams and communities, and we have been closely monitoring the latest developments with the novel coronavirus (COVID-19). Therefore, we are temporarily adjusting our return policy

Online Purchases: The return window for online purchases will be extended to 45 days from the date you received your purchase. You may return products by mail using the complimentary prepaid return label included with your order, and following the return instructions provided in your digital invoice.

Please note, the above supersedes our normal return policy included in other sections of KSANS-PAREIL.com and on prior order invoices and purchase receipts. As this is an evolving situation, we are working diligently to reassess our operations to give you the best service possible and may further extend the return window or modify our return policy conditions. If you have any concerns or questions, please Contact Us. 

KSANS PAREIL will accept merchandise in its original condition for a refund of the purchase price when accompanied by the original invoice. Items purchased online can be returned by mail to the warehouse or in-person in any of our KSANS PAREIL stores. However, corporate gifts, must be returned exclusively to KSANS-PAREIL.com.

Items purchased through PayPal will be accepted in-store, packaged and shipped on your behalf to the warehouse for processing. Your return must be received in one of our KSANS PAREIL stores within 30 days from the delivery date. To facilitate your return, please bring a printed version of the digital invoice you received in your shipment confirmation email. Refunds will be submitted once the return has been received and processed at the warehouse.

Online purchases may not be returned or exchanged at KSANS PAREIL outlet stores, department stores or other wholesale distributors.

Easy-to-follow return instructions are included with each shipment. We recommend utilizing the complimentary return label included in your shipments should you wish to return an item. KSANS PAREIL will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled, or damaged (i) prior to acceptance by the courier when utilizing the prepaid label provided by KSANS PAREIL or (ii) in the event that the prepaid label provided by KSANS PAREIL is not used for the return shipment. If for any reason you are unable to locate your pre-paid label, please email us at assistance@ksans-pareil.com or call +2721KSANSPAREIL.

Merchandise returned to KSANS-PAREIL.com will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued to the form of payment that was utilized for the purchase. For Visa, Mastercard, American Express, Discover and pre-paid gift cards, we will reimburse the card used. Please note the original shipping charges incurred at the time of purchase are non-refundable.

Original shipping charges incurred at the time of purchase are non-refundable.

KSANS PAREIL cannot accommodate automatic exchanges at this time. Please return the original item for a refund using the return instructions provided in your shipment and a new purchase can then be placed on KSANS PAREIL.com. Please note that new orders are subject to merchandise availability.

Merchandise returned to ksans-pareil.com will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable.

Gift items purchased on ksans-pareil.com may be returned. However, refunds may only be issued to the same credit card used for original payment.

KSANS-PAREIL.com cannot accommodate automatic exchanges at this time. Please return the original item for a refund using the return instructions provided in your shipment and a new purchase can then be placed on Ksans-pareil.com. Please note that new orders are subject to merchandise availability.

Merchandise returned to ksans-pareil.com will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable.

Items purchased online can be returned at no charge in any of our KSANS PAREIL stores. However, corporate gifts, must be returned exclusively to KSANS-PAREIL.com.

Items purchased through PayPal may be returned by mail to the warehouse or in-person at a KSANS-PAREIL store. In-store returns will be packaged and shipped on your behalf to the warehouse for processing. Your return must be received at the warehouse or in one of our KSANS PAREIL stores within 30 days from the delivery date. To facilitate your return, please bring a printed version of the digital invoice you received in your shipment confirmation email. Refunds will be submitted once the return has been received and processed.

Items may not be returned to or exchanged at KSANS PAREIL outlet stores, department stores or other wholesale distributors.

Withdrawals, cancellations, exchanges or returns are not accepted for orders of customized products.